Return and Refund Policy

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1. Eligible Returns

Your purchase may be returned or exchanged if:

  • The received product doesn't match the order confirmation.
  • There's a genuine quality or manufacturing defect.
  • The size doesn't fit you.

2. Non-eligible Returns

  • Products returned after 7 days of delivery.
  • Items not in their original condition.
  • Worn, altered, washed, or damaged products.
  • Sale items and final sale products.
  • "Undone Glamour" products purchased from other sites or retail locations.

3. Return Guidelines

  • Products should be returned with tags intact and in original packaging.
  • Reach out to team@undoneglamour.com within 7 days of delivery. Include Order Number, Delivery Address, Size requirement, and reason for return. For defects, attach a photo.
  • Our team will respond within 48 hours. Ensure your returned product is unused and has the original tag.
  • Upon receiving your return, we'll ship the replacement product.

4. Refunds

  • We don't provide cash refunds. Instead, for eligible returns, you'll receive a store credit voucher, valid for 3 months.
  • Shipping costs are non-refundable and won't be part of the store credit.
  • Buyers bear return shipping fees.
  • For purchases above Rs 2500, consider a trackable shipping service or shipping insurance. We can't guarantee receipt of all returns.

5. Additional Notes

  • Product descriptions and sizes are accurate. Monitors may depict varied colors.
  • Reach out within 7 days for returns or exchanges. No exchanges after a month of order receipt.
  • By buying from Undone Glamour, you agree to our terms, conditions, and policies.