Return and Refund Policy
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1. Eligible Returns
Your purchase may be returned or exchanged if:
- The received product doesn't match the order confirmation.
- There's a genuine quality or manufacturing defect.
- The size doesn't fit you.
2. Non-eligible Returns
- Products returned after 7 days of delivery.
- Items not in their original condition.
- Worn, altered, washed, or damaged products.
- Sale items and final sale products.
- "Undone Glamour" products purchased from other sites or retail locations.
3. Return Guidelines
- Products should be returned with tags intact and in original packaging.
- Reach out to team@undoneglamour.com within 7 days of delivery. Include Order Number, Delivery Address, Size requirement, and reason for return. For defects, attach a photo.
- Our team will respond within 48 hours. Ensure your returned product is unused and has the original tag.
- Upon receiving your return, we'll ship the replacement product.
4. Refunds
- We don't provide cash refunds. Instead, for eligible returns, you'll receive a store credit voucher, valid for 3 months.
- Shipping costs are non-refundable and won't be part of the store credit.
- Buyers bear return shipping fees.
- For purchases above Rs 2500, consider a trackable shipping service or shipping insurance. We can't guarantee receipt of all returns.
5. Additional Notes
- Product descriptions and sizes are accurate. Monitors may depict varied colors.
- Reach out within 7 days for returns or exchanges. No exchanges after a month of order receipt.
- By buying from Undone Glamour, you agree to our terms, conditions, and policies.